Strategic Blueprint & Customer Experience Framework

Strategic Blueprint

The Development & Planning Strategic Blueprint ( PDF, 10.07 MB ) has been informed by industry insights and stakeholder feedback and fuelled by an appetite for innovation and efficiency. It defines the Development & Planning Branch's long-term aspirations and Strategic Deliverables, and details the actions required to achieve them.

The Blueprint features a Performance Management Framework that focuses on strategic governance, alignment, and evaluation. This Framework establishes a structured approach to translating the Strategic Deliverables (short, medium and long term) into actionable outcomes, and ensures effective implementation, monitoring and evaluation.

To support consistency and measurable success, each deliverable will be accompanied by specific Project Plans. Progress on deliverables will be reported through Council's Operational Plan reporting framework. This aligns the Blueprint with the overarching governance structures, providing visibility and tracking of progress against strategic priorities.

Effective stakeholder engagement is fundamental to the delivery of the Blueprint. The development industry, community members, elected members, and internal partners, are at the heart of what we do. Building and maintaining strong relationships with these groups ensures their needs, expectations, and concerns are understood and addressed, fostering trust and collaboration.

Our operating principles

Our Customer Experience Framework ( PDF, 1.1 MB ) defines our operating principles. These should be read in conjunction with the whole-of-Council Service Charter. They provide specific principles relevant to the operation of Council’s development and planning functions.

We have committed to delivering impactful outcomes through active engagement with our stakeholders. Our dedication to innovation, efficiency, collaboration and customer focus cannot be achieved without a constructive and effective partnership with our stakeholders. As a result, we have implemented policy and process enhancements with a strong focus on stakeholder outcomes.

We commit to upholding respectful and professional interactions, and we trust you will do the same. We aim to achieve timely and positive outcomes for you, we, likewise require properly and well-made applications from you. The journey of concept to creation is an endeavour shared by us both. Together we can ensure we have a meaningful and successful partnership.

• Innovation & continuous improvement: We embrace innovation by constantly seeking new, creative ways to improve our processes and optimise our service offerings. We believe in continual learning, feedback loops and debriefs - celebrating both successes and challenges as opportunities for growth.
• Time management & efficiency: We are committed to managing our time effectively, balancing competing priorities while ensuring that work is completed on schedule. We understand the value of time and strive to streamline processes to achieve optimal results.
• Collaborative spirit: We thrive on teamwork, working together seamlessly and supporting one another to achieve shared goals. We are committed to fostering an environment where collaboration is prioritised and everyone’s input is valued.
• Customer-focused problem solving: We balance community needs and regulatory requirements, working collaboratively with stakeholders to find practical and innovative solutions to support sustainable growth and positive development outcomes.