Report Missed Bin

Waste collections occur anytime between 6:00 AM and 6:00 PM on the day of service. A service is not considered 'missed' until after 6:00 PM. You can place your bins out the night before collection days (i.e Tuesday night for Wednesday collections). Collections occur as scheduled on public holidays.

Waste collection vehicles may be delayed by road closures or traffic congestion, mechanical fault, etc. Do not rely on a set collection time for your address.

Reasons why your bin may have been missed include:

• Bin was not presented before 6AM (or removed before 6PM)
• Lid is open and bin is overfull
• Too close to obstructions (parked cars, overhanging branches or other objects)
• Bin weights more than 70kg
• Bin has incorrect items placed inside

Please report any missed collection within 24 hours to Customer Service:

• via our online Report a problem form * NOTE: place your bin on the kerb before submitting the form, or
• by phone 1300 69 22 47
• Please note if you did not present your residential 240 litre waste and recycling bins or need an extra collection outside of your normal collection day (weekdays only), you can request an additional collection. A fee of $11.50 applies per additional service.