Receive your notices via email

It's easy and convenient to opt-in to receive your Rates and Water Usage Notices direct to your email inbox. You can then download, save, print or just leave the notices in your inbox to access and pay on the go.

This is an opt in service for both Rates and Water Usage notices, which are issued at the normal times. If you do not opt in, you will continue to receive paper notices by post.

To opt in (register), please enter your assessment number/s and email address below.

Notes:

Registrations received will take effect for the next Rates/Water issue.
If a Reminder Notice is issued, it will be sent via post not email.
If you have BPAY View registered, it will prevent this email registration taking effect. To proceed with email registration, you will first need to cancel your BPAY View registration via your internet banking institution, then complete and submit the form below.
To cancel (opt out) of this service, please send an email to ratesandwaternotices@cairns.qld.gov.au with the subject line "Opt out of emailed notices". Ensure your postal address details are current. If you need to update your postal details, complete and submit the Change postal address online form.
To update or change your registered email address, simply register again below using your new email address.

Opt in for notices by email

Assessment Number/s

(Separate multiple assessment numbers with commas and NO spaces eg 000000,444444. A maximum of five assessments can be accepted per form.)

Your Name

Please note:
File size per email is approximately 3 MB. Council is not responsible to you for non-delivery due to limitations of incoming mailbox delivery or overall mailbox capacity.

Rates and Water Usage Notices must be delivered to the same email address – only one email address will be accepted. It is also the owner’s responsibility to advise Council of any changes to their current primary email address.

Terms and Conditions
I confirm I am the owner of the property relating to the above Assessment Number/s and that I am not a solicitor or any other third party. If the property is in a business or company name, I confirm that I am the owner, director or other authorised person. If the property is in care of a real estate agent, I confirm I have authorisation from the property owner to act on their behalf. Note to agents: be sure to un-tick the ‘use this email for all Council correspondence’ box below.

I understand that by registering, all future Rates and Water Usage Notices will be sent to me in PDF format to the email address provided above.

I wish to receive my Rates and Water Usage Notices via email.
I have read and agree to the Terms and Conditions.

I accept the above Terms and Conditions

Please use this email for all Council correspondence

For questions or more information, contact our Customer Service Centre via email at customerservice@cairns.qld.gov.au or phone 1300 69 22 47.

Last Updated: 16 May 2026

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