Samples

Collected samples must be returned to the Laboratory Services building within 24 hours of collection. The lab accepts samples Monday - Wednesday only, between 8am - 4pm. Before taking your sample, please consider the availability of couriers for collection and delivery.  The completed Chain of Custody form must be returned with the collected sample.

Please note that the results from samples submitted outside of the specified time frame cannot be guaranteed as accurate and reliable.

Once your sample has been submitted, you will receive a notification email confirming the receipt of the sample, the tests being carried out and your sample reference (project) number. If there are any issues with the information contained within the email, please contact us immediately.

Samples can only be received on specific days, depending on the test(s) applied for. Please refer to the Request for Testing Form for the acceptable days to deliver your collected samples or refer to the following table.

• Follow the sampling instructions provided with your sample bottle(s).
• Fill out your Chain of Custody form so we know the date and time the sample is collected. Please ensure this is signed and dated.
• Place your collected sample bottle and completed Chain of Custody form in the zip lock bag provided.
• Keep the samples chilled including during transportation to the drop-off location (ideally between 2-6 degrees). You may use a portable refrigerator or an esky with ice-bricks. Do not freeze the samples, unless instructed by the laboratory staff.
• Return the sample within the specified time of collection either in person or via courier before 4pm.
• Samples can only be received on specific days, depending on the test(s) applied for. Please refer to the Request for Testing Form for the acceptable days to deliver your collected samples or refer to the table above under Submitting your sample.
• Notify Lab of the expected arrival time of sample if outside of business hours – this may attract an additional fee.