Online 20mm water service applications FAQ

Please note all amounts are GST free. Prices effective 1 July 2021.

In accordance with legislation, we are unable to process your application without the consent of all registered property owners.

We require a signature from the director/secretary of the company to process the application.  Please specify full name and position.

You may request a preferred meter location (please attach map).  However, this will depend on a site inspection by a council plumber who will assess contributing factors such as the location of other infrastructure and existing pipework.

If this is for a second water meter for dual occupancy, the owner must contact Customer Service to organise subsidiary water meters.

If the property is being subdivided into two or more separate lots, the owner will need to provide a copy of the Development Application along with their application.

Some factors that may affect your application include change of ownership. If settlement has not occurred or the titles have not been registered at Dept Natural Resources then the application will be placed on hold until the name change has occurred, reflecting the owners on the application as the current ratepayer in our system. However, to speed up the process you may arrange for a letter from the current ratepayers authorising the water service installation.

Another factor is if all owners have not provided consent then the application will be put on hold until all owners have signed. Council will contact the applicant via email to arrange any additional signatures that are required.

Once your online application has been submitted, you will be presented with a reference number on the application receipt, and in a confirmation email (if you select Email as your preferred method of contact). You can use either of these reference numbers for your application when contacting Council.

If you have provided payment for the application, upon successful receipt of the online application and payment in the Council system, a Tax Invoice will be forwarded via email within 2 business days to the supplied email address.

Please ensure you have entered a valid email address in the Applicant Details section of the online application.

• Lodge an online Water Services application.

We endeavour to carry out the works within 10-20 business days from the date of receipt.  However, there are some factors that may delay the installation process (see question above).

If you wish to be contacted by the work crew prior to installation, please indicate this by providing a contact number in the Applicant Details section and selecting the tick box provided at the end of the online application form.