Report a problem

This form is for non-urgent problems only

This form is not monitored outside of business hours and is intended for reporting common / non-urgent problems only.

For emergencies: urgent / hazardous situations (eg burst water or sewer main, dog attacks, deceased animal on Council land) PHONE 1300 69 22 47, all hours.

Other ways to report an issue

See our Contact Us page for other ways to contact Council including in person at our Customer Service Centres, my phone, by email, or via the My Cairns app.

Report a problem form

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Reminder: this form is for non-urgent problems only

This form is not monitored outside of business hours and is intended for reporting common / non-urgent problems only.

If your issue is urgent or hazardous, phone 1300 69 22 47 - this phone line is serviced 24 hours a day.

Last Updated: 16 May 2026

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Planned outage Friday May 15 and Saturday May 16

This form is for non-urgent problems only

Other ways to report an issue

Report a problem form

Submit with up to three optional attachments

Reminder: this form is for non-urgent problems only

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Critical water repairs scheduled tomorrow

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