Contact us

Contact information

Council Chambers: 119-145 Spence Street, Cairns.

Postal Address: PO Box 359 Cairns Qld 4870

Email: council@cairns.qld.gov.au
Web: www.cairns.qld.gov.au
Facebook: www.facebook.com/CairnsRegionalCouncil

Phone: 1300 69 22 47
After hours emergencies (24 hours, 7 days): 1300 69 22 47

My Cairns app - Events, things to do, bin night reminders, optional alerts, report non-urgent problems and more. Free for iOS and Android.

ABN: 24 310 025 910

Contact us online

To make an enquiry or provide feedback, please choose an online form below:

Report a problem or request service - eg, maintenance issue, pothole, barking dog, etc
Contact Divisional Councillor or Mayor
Change of postal address details - for rates and water usage notices
General queries or feedback to Council - for general enquiries, compliments, comments or feedback
Development enquiries - for Development Application matters, planning scheme requirements, development assessment etc
Report a problem with online bill payment - for enquiries about online payments
Rates financial hardship - for ratepayers experiencing financial hardship due to Covid-19 or ex-TC Jasper and who are having difficulty paying rates
Official Complaint - for Administrative/staff matters only
Media enquiries

Customer Service Centre

Spence Street Administration Centre (Council Chambers), 119-145 Spence Street, Cairns

Open hours: 8:30am to 4:30pm Monday to Friday. Closed on public holidays.

Accepts all Council payments. EFTPOS, cash & cheque payments accepted.

Councillors

Phone 1300 MYCAIRNS (1300 692 247)

Find my Councillor

Complaints

Council's General Complaints Management Process applies to administrative complaints, legal or criminal complaints, and Competitive Neutrality complaints. See our complaints page for more information.

Injury, loss or property damage

Please visit our Liability Claims page for more information.

Disaster Coordination Centre

When the Centre is activated 1300 396 102

State Emergency Service (Cairns SES) 132 500

National Relay Service

If you have a hearing or speech impairment, contact us through the National Relay Service website.

phone 133 677 then ask for 1300 69 22 47.
Speak and Listen users phone 1300 555 727 then ask for 1300 69 22 47.
Internet relay users connect to the National Relay Service NRS website at then ask for 1300 69 22 47
SMS 0423 677 767

Last Updated: 21 April 2026