Council offers a variety of convenient payment options including online payments, Bpay, at Australia Post, by mail or in person, as well as Direct Debit arrangements (for rates and water).
If you are experiencing financial hardship due to COVID-19 and are having difficulty paying your rates, please complete our Rates hardship relief online form and our Revenue Team will contact you.
Want to pay multiple accounts online? Go straight to Council's online payments service.
Opt-in to BPAY View for Rates and Water
Online banking customers can opt in for BPAY View - a secure, paper-free way to receive and manage bills that avoids the risk of postal delays.
Using BPAY View means the ratepayer's bank will notify them as soon as a rate or water usage notice is there to be viewed. Payments can then be made through a normal BPAY payment. BPAY View also offers payment reminders.
- To register for BPAY View, you need to have first registered for internet banking with your financial institution. Using your unique BPAY Reference Number (this can be found on a previous rates or water usage notice), you can then add Cairns Regional Council to your BPAY View biller list.
Note: the BPAY View registration process varies from bank to bank. Contact your financial institution directly if you need help registering for BPAY View.
Receive your Rates and Water Usage Notices by email
You can register to receive your Rates and Water Usage Notices by email. You will need your assessment number/s to register.
Online Self Service
Use Council's Online Self Service tool to make payments at any time convenient to you. Online Self Service accommodates single and multiple payments.
Online payment refunds
To request a refund of a payment made via Council’s online facility, submit the Rates and Water Usage Refund / Transfer Request form ( PDF, 0.69 MB ) and provide proof of payment. Please note: refunds can only be facilitated where the account is in credit or the monies were not intended for payment to Council eg incorrect biller code.