Payments
We offer a variety of convenient payment options including online payments, Bpay, at Australia Post, by mail or in person, as well as Direct Debit arrangements (for rates and water).
If you are experiencing financial hardship due to COVID-19 and are having difficulty paying your rates, please complete our Rates hardship relief online form and our Revenue Team will contact you.
Register for Water Usage and Rates Notices by email
You can register to receive your Water Usage and Rates Notices by email. You will need your assessment number/s to register.
Online paymentPay via our Online Self Service with your by Visa or Mastercard. Use your Assessment Number (listed on the Rates notice) as the reference. This number is unique to your property. | |
In personYou can make payment at any of Council's Customer Service Centres using cash, cheque, EFTPOS, Visa, MasterCard or money order. Change will not be given on cheques or money orders. View Council's Customer Service Centres. | |
By mailMail the bottom section of your Rates notice with a cheque or money order to: Cairns Regional Council | |
Direct DebitTo set up a direct debit from your nominated cheque or savings account, please complete the Direct Debit Request form ( PDF, 1.11 MB ). | |
BPAYContact your bank or financial institution to make a payment from your nominated account. Biller Code: 49346 | |
BPAY ViewBPAY View enables you to receive your rates notice online through your online banking. Opt-in to BPAY View for Rates notices To opt-in for this service, you need to be registered for internet banking with your financial institution. Use your unique BPAY Reference Number (this can be found on a previous Rates Notice) to add Cairns Regional Council to your BPAY View biller list. Note: the BPAY View registration process varies from bank to bank. Contact your financial institution directly if you need help registering for BPAY View. | |
Phone - BPOINTCall 1300 276 468* (or +61 1300 351 559** from outside Australia) anytime to pay with a Visa or MasterCard Biller Code: 49346 *Calls within Australia are charged at local call costs with higher rates from mobile and public phones | |
Australia PostIn person: Over the phone: Online: |
Register for Water Usage and Rates Notices by email
You can register to receive your Water Usage and Rates Notices by email. You will need your assessment number/s to register.
Online paymentPay via our Online Self Service with your by Visa or Mastercard. Use your Assessment Number (listed on the water usage notice) as the reference. This number is unique to your property. | |
In personYou can make payment at any of Council's Customer Service Centres using cash, cheque, EFTPOS, Visa, MasterCard or money order. Change will not be given on cheques or money orders. | |
By mailMail the payment slip from your Water Notice with a cheque or money order to: Cairns Regional Council | |
Direct DebitTo set up a direct debit from your nominated cheque or savings account, please complete the Direct Debit Request form ( PDF, 1.11 MB ). | |
BPAYContact your bank or financial institution to make a payment from your nominated account. Biller Code: 51722 | |
BPAY ViewBPAY View enables you to receive your Water Notice online through your online banking. Opt-in to BPAY View for Water Usage To opt-in for this service, you need to be registered for internet banking with your financial institution. Use your unique BPAY Reference Number (this can be found on a previous Water Usage Notice) to add Cairns Regional Council to your BPAY View biller list. Note: the BPAY View registration process varies from bank to bank. Contact your financial institution directly if you need help registering for BPAY View. | |
Phone - BPOINTCall 1300 276 468* (or +61 1300 351 559** from outside Australia) anytime to pay with a Visa or MasterCard Biller Code: 51722 *Calls within Australia are charged at local call costs with higher rates from mobile and public phones | |
Australia PostIn person: Over the phone: Online: |
Online paymentPay via our Online Self Service with your by Visa or Mastercard. Use your Animal Number (printed on the top right of your registration renewal notice) as the reference number. | |
In personYou can make payment at any of Council's Customer Service Centres using cash, cheque, EFTPOS, Visa, MasterCard or money order. Change will not be given on cheques or money orders. View Council's Customer Service Centres. | |
By mailMail the bottom section of your animal registration renewal notice with your cheque or money order to: Cairns Regional Council | |
BPAYContact your bank or financial institution to make a payment from your nominated account. Biller Code: 78949 | |
BPAY ViewBPAY View enables you to receive your animal registration renewal notice online through your online banking. | |
Australia PostIn person: Over the phone: Online: |
Online paymentPay via our Online Self Service with your Visa or MasterCard. Use your infringement number as the reference number. | |
In personYou can make payment at any of Council's Customer Service Centres using cash, cheque, EFTPOS, Visa, MasterCard or money order. Change will not be given on cheques or money orders. View Council's Customer Service Centres. | |
By mailMail your Parking Infringement notice with a cheque or money order to: Cairns Regional Council | |
Australia PostIn person: Over the phone: Online: |
Online payment
Pay via our Online Self Service with your Visa or MasterCard. Use your infringement number as the reference number.
Online paymentPay via our Online Self Service with your Visa or MasterCard. Use your infringement number as the reference number. | |
BPAYContact your bank or financial institution to make a payment from your nominated account. Biller Code: 126557 | |
By mailMail your payment notice with a cheque or money order to: Cairns Regional Council | |
In personYou can make payment at any of Council's Customer Service Centres using cash, cheque, EFTPOS, Visa, MasterCard or money order. Change will not be given on cheques or money orders. View Council's Customer Service Centres. |
Online paymentPay via our Online Self Service with your Visa or MasterCard. Use your infringement number as the reference number. | |
Australia PostIn person: | |
By mailMail your Infringement Notice with your cheque or money order to Cairns Regional Council Cheques must be made payable to Cairns Regional Council and be marked 'Not Negotiable'. Acceptance of a cheque is subject to collection of the proceeds. Post-dated cheques are not accepted. | |
In personYou can make payment at any of Council's Customer Service Centres using cash, cheque, EFTPOS, Visa, MasterCard or money order. Change will not be given on cheques or money orders. View Council's Customer Service Centres. |
To request a refund of a payment made via Council’s online facility, submit the Rates and Water Usage Refund / Transfer Request form ( PDF, 0.19 MB ) and provide proof of payment.
Please note: refunds can only be facilitated where the account is in credit or the monies were not intended for payment to Council eg incorrect biller code.
Last Updated: 8 March 2024
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