Ticketing advice for postponements or cancellations
In the event of any events being cancelled they will be listed below with the status of the refund process.
Please note all tickets will be refunded.
Rescheduled events
Event name | Venue | Original date | New Dates | Exchange Status | Existing tickets |
| Kate Ceberano Australian Made Tour 2026 | CPAC Theatre | 18 September 2026 | 25 September 2026 | Refund period ended Wed 18 March. Any refund requests received after this time will be at the promoter's discretion. | Your current booking remains valid and will be transferred to the new date (time remains the same) there is nothing you need to do. |
Future cancelled events
Event name | Venue | Event date | Refund status |
Postponed events
Event name | Venue | Original date | New date | Exchange Status | New tickets |
Cancelled events
Event name | Venue | Event date | Refund status | |
| If there has been a change to your banking details, please call Ticketlink on 1300 855 835 by [Refund period end date]. All refunds will occur after this time. | ||||
| All refunds have been processed. | ||||
Rescheduled events
Event name | Venue | Original date | New date | Exchange Status | Existing tickets |
| If you wish to receive a refund for your tickets, please contact Ticketlink on 1300 855 835 no later than [Refund period end date]. Any refund requests received after this time will be at the promoter's discretion. | Your current booking remains valid and will be transferred to the new date there is nothing you need to do. | ||||
| Refund period ended [Refund period end date]. Any refund requests received after this time will be at the promoter's discretion. | Your current booking remains valid and will be transferred to the new date there is nothing you need to do. |
Ticketing advice
- The health and safety of our audiences and employees is of the utmost importance. We’re paying close attention to any updates from the Australian Government Department of Health and Live Performance Australia (LPA), the national peak body for the live performance industry.
- In the event of any events being cancelled all tickets will be refunded, you do not need to contact Ticketlink.
Latest updates
Ticketlink advice regarding upcoming events
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Update #6 Thursday 26 March 2020
The Ticketlink Box Office will no longer operate on Saturdays until otherwise advised. This change is to take effect from this coming Saturday, 28 March 2020.
We will remain open Monday through Friday, 9am - 5pm, however, as per our previous update, the box office remains closed to the public. We are available to assist via phone or email during our operating hours.
Our team is continuing to refund all tickets to events that have been cancelled.
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Update #5 Monday 23 March 2020
Due to government restrictions, the Ticketlink Box Office is closed to the public from 12 pm Monday 23 March 2020 until further notice. Our team is continuing to refund all tickets to events that were scheduled to occur between mid-march and the end of May 2020. There is no need to contact Ticketlink.
Please note: Ticketlink staff will contact you if:
- You purchased using cash or EFTPOS to arrange your refund.
- You purchased using a credit card that has expired or been cancelled
- An event has been postponed to a later date. Ticketlink will email you in the coming days to ask for your preferred option, either a full refund or an exchange (keep the same seats for the rescheduled event). Please keep checking your emails
Since our last update, several upcoming events have rescheduled, or are in the process of rescheduling, to dates later in the year.
Ticketlink will be in contact with patrons who purchased tickets for the following postponed events:
Event name | Venue | Original event date | New event date |
| Boy & Bear 'Suck On Light Tour' | Tanks Arts Centre | Thur 26 - Fri 27 March 2020 | Wed 4 -Thur 5 Nov 2020 |
| CPAC Cinema, Flickerfest | CPAC | Fri 27 Mar | Wed 30 Sept 2020 |
| Leaving Jackson | CPAC | Sat 28 March 2020 | Thurs 17 Sept 2020 |
Ian Moss Solo and Acoustic Tour | Tanks Arts Centre | Thur 23 - Fri 24 April 2020 | Fri 16 - Sat 17 April 2021 |
| Brassed Off | The Rondo | Fri 24 April - Sat 9 May | To be advised |
Anh Do - The Happiest Refugee Live!! | CPAC | Fri 8 May 2020 | Wed 23 Sept 2020 |
World of Musicals | CPAC | Sat 9 May 2020 | Thurs 8 April 2021 |
Tommy Little – I’ll See Myself Out | CPAC | Fri 22 May 2020 | Thurs 5 Nov 2020 |
Banff Mountain Film Festival | CPAC | Sat 23 May 2020 | To be advised |
G Flip | Tanks Arts Centre | Thu 28 - Fri 29 May 2020 | To be advised |
Judith Lucy VS Men | CPAC | Fri 29 May 2020 | Fri 9 Oct 2020 |
| Extinction | The Rondo | Fri 3 Jul - Sat 11 Jul | To be advised |
| Myth, Propaganda and Disaster in Nazi Germany and Contemporary America | The Rondo | Fri 4 Sep - Sat 12 Sep | To be advised |
| Things I know to be true | The Rondo | Fri 6 Nov - Sat 14 Nov | To be advised |
Thank you again for your patience and understanding.
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Update #4 Friday 20 March 2020
Since our last update, several upcoming events have rescheduled, or are in the process of rescheduling, to dates later in the year.
Ticketlink will be in contact with patrons who purchased tickets for the following postponed events:
Event name | Venue | Original event date | New event date |
Boy & Bear 'Suck On Light Tour' With special guests | Tanks Arts Centre | Thur 26 - Fri 27 March 2020 | To be advised |
| CPAC Cinema, Flickerfest | CPAC | Fri 27 Mar | Wed 30 Sept 2020 |
| Leaving Jackson | CPAC | Sat 28 March 2020 | Thur 17 Sept 2020 |
Ian Moss Solo and Acoustic - Matchbook 30th Anniversary Tour | Tanks Arts Centre | Thur 23 - Fri 24 April 2020 | To be advised |
Anh Do - The Happiest Refugee Live!! | CPAC | Fri 8 May 2020 | Wed 23 Sept 2020 |
World of Musicals | CPAC | Sat 9 May 2020 | To be advised |
Tommy Little – I’ll See Myself Out | CPAC | Fri 22 May 2020 | Thurs 5 Nov 2020 |
Banff Mountain Film Festival | CPAC | Sat 23 May 2020 | To be advised |
G Flip | Tanks Arts Centre | Thu 28 - Fri 29 May 2020 | To be advised |
Judith Lucy VS Men | CPAC | Fri 29 May 2020 | Fri 9 Oct 2020 |
Refunds are available, however, please do not contact Ticketlink at this time.
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Update #3 Wednesday 18 March 2020.
All events at the Tanks Arts Centre and Cairns Performing Arts Centre until May 31, 2020, have been cancelled.
This is in response to the advice of Federal and State authorities regarding measures aimed at restricting the spread of Coronavirus (COVID-19). Following the Prime Minister’s announcement this morning of a ban on non-essential indoor gatherings of 100 people or more at indoor venues, Cairns Regional Council has made this decision regarding indoor events.
A full refund will be provided to the original ticket holder, if you paid by credit card you will automatically receive your refund to the card you paid with. If you paid by cash or EFTPOS Ticketlink staff will be in contact with you in the coming days to arrange your refund. There is no need to contact Ticketlink at this time, ticket holders are asked to be patient.
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Update #2 Monday 16 March 2020.
Cairns Regional Council has revised existing capacity to under 500 people for events at Tanks Arts Centre and Cairns Performing Arts Centre for the near future. This follows the advice from the Australian Government regarding organised, non-essential gatherings to help slow the spread widespread community transmission of COVID-19.
How this will affect this week’s events:
The 91-Storey Treehouse performances at Cairns Performing Arts Centre scheduled for tomorrow, Tuesday 17 March 2020.
* 10am – No change - Tickets are still available – currently under 300 patrons
* 12pm - No change - Tickets are still available – currently under 450 patrons
* 6pm – Sold out, over 900 tickets sold. This show will go ahead, however, the last 400+ tickets purchased will be fully refunded, Ticketlink will contact ticket holders.
Grace Under Pressure - performance at Cairns Performing Arts Centre on scheduled for, Thursday 19 March 2020.
* No change – Tickets are still available (Studio capacity 380)
Moscow Ballet Sleeping Beauty - performances at Cairns Performing Arts Centre on scheduled for, Friday 20 – Saturday 21 March 2020
* Confirmation from promoter is pending.
The Black Sorrows – Tanks Arts Centre - Friday 20 March 2020
* This show will go ahead however the final 200+ ticket purchaser will be offered an opportunity to attend an earlier event in the day or have their ticket refunded - Ticketlink will contact ticket holders.
The East Pointers – Tanks Arts Centre - Saturday 21 March - Cancelled
This is subject change pending Federal and State agency advice.
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Ticketlink advice regarding upcoming events
Update #1 Friday 13 March 2020.
Cairns Regional Council will be reviewing each ticketed event in the coming days. Any event cancelled will result in a FULL REFUND to the original ticket purchaser.
We understand if you would like more information at this time however please be patient and wait for Ticketlink to contact you regarding refunds rather than contacting us.
Another update will be available on Monday 16 March.
Please note: All events scheduled for this weekend at Tanks Arts Centre and Cairns Performing Arts Centre will go ahead as scheduled.
Thanks for your understanding.