Cairns Regional Council collects personal information from you, including information about your name, email address, address, telephone number, commentary or opinion. We collect this information to carry out our statutory and legal responsibilities and to deliver our services. We will only use your information for this purpose. It will otherwise not be used or disclosed unless authorised or required by law. Your personal information will be handled in accordance with the Information Privacy Act 2009.
This Privacy Statement forms part of the Terms & Conditions of Use for Cairns Regional Council's websites and mobile applications (apps). By accessing Council's website and mobile apps you agree to these Terms & Conditions of Use.
When you use our websites or apps, we collect several different types of information for various purposes to provide and improve our service to you.
While using our service, we may ask you to provide us with certain personally identifiable information. We will only do this:
Personally identifiable information may include, but is not limited to:
You agree that any personal data entered by you using the website or apps must be true, accurate and complete. You must not enter any data that:
A Logical Device Identifier is assigned on first execution.
This on its own does not directly or indirectly identify an individual user.
Notification preferences
This on its own does not directly or indirectly identify an individual user.
Device Operating System, Application Level, Phone model (crash reporting, issue logging)
This on its own does not directly or indirectly identify an individual user.
An address
A Name and Email address
A Location, optional Pictures and optional Phone number
You are able to access information held by Council about you under the Right to Information Act. If you have questions or concerns regarding Council's treatment of your information please contact our Customer Service Centre on 1300 69 22 47 or email council@cairns.qld.gov.au. Please note that some records (eg, land records etc) are open to public inspection under current legislation.
When you visit Council's website, our web measurement tool and internet service providers automatically record anonymous information on website activity for statistical purposes only, including the number of users who visit the web site, the date and time of the visits, the number of pages viewed, the type of browser and operating system used, and navigation patterns. This information on its own does not identify an individual but it does provide us with statistics that we can use to analyse and improve our website.
We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device ("usage data").
This usage data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the service by or through a mobile device, this usage data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Examples of cookies we use:
Transactional services available from our website or mobile apps may use cookies to track business processes. Please read the particular service's privacy and security statement before beginning a transaction.
You are able to access information held by Council about you under the Right to Information Act. If you have questions or concerns regarding Council's treatment of your information please contact our Customer Service Centre on 1300 69 22 47 or email council@cairns.qld.gov.au. Please note that some records (eg, land records etc) are open to public inspection under current legislation.
Any personal information you choose to provide will only be used for the purpose for which it was provided and will not be disclosed to any other person or organisation unless one of the following reasons applies:
Cairns Regional Council uses the collected data for various purposes:
Should you send us any information via the website or apps, Council will take reasonable steps to ensure it is kept secure. However, Council accepts no responsibility for any unauthorised access to that information during its transmission to us.
You should be aware that there are risks in transmitting information across the Internet. However, Cairns Regional Council takes reasonable steps to protect any personal information from unauthorised access once that personal information comes into its possession. Council monitors transmissions sent to and from us for quality control and systems administration and strive to protect your personal information from misuse, loss and unauthorised access.
If you believe Council may have breached the Australian Privacy Principles, complaints can be made in writing or to Council's customer service office by email council@cairns.qld.gov.au.
We may use third-party service providers to monitor and analyse the use of our service.
Our website and mobile apps may contain links to other websites and resources that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
Some pages within our website use plugins from third-party suppliers, including but not limited to YouTube (operated by Google), Google Maps and Facebook. We use these plugins to make our website more appealing and to provide additional functionality. If you visit one of our pages featuring a third-party plugin, your browser makes a direct connection to the supplier's server; cookies may be set and information may be transmitted to and stored by the host. Cairns Regional Council does not control these actions.
We also use third-party online tools MailChimp, Campaign Monitor and Zinio to create, send and manage email marketing newsletters (e-newsletters). These tools may collect personal information, such as distribution lists that contain email addresses, and other information relating to those email addresses. We will only use this information to create, send and manage e-newsletters relating to Council responsibilities and services; and to measure e-newsletter campaign performance.
These third-party e-newsletter tools are based in the United States of America (USA). The information collected by these tools may be transmitted and stored securely in the USA and accessed by Council in accordance with each party's relevant privacy policy. By subscribing to our e-newsletters, you consent to your personal information being collected, used, disclosed and stored offshore. Australian Privacy Principle 8.1 contained in Schedule 1 of the Privacy Act will not apply. You understand and acknowledge that these e-newsletter tools are not subject to the Privacy Act 1988 (Cth) and you will not be able to seek redress under the Privacy Act 1988 (Cth) but will need to seek redress under the laws of the USA.
You may decline to provide your personal information by choosing not to subscribe to our e-newsletter mailing service. If you have consented but later wish to opt out, simply choose the ‘unsubscribe’ service included in every e-newsletter or contact Council.
For information about user data and privacy, consult the privacy policies of these third-party suppliers. Please be aware that the privacy policy provided on social media and third-party websites that are not a part of the cairns.qld.gov.au domain may not be the same as the privacy policy described here. Council does not endorse any embedded code or take responsibility for any supplier's compliance or lack thereof with any law, regulation or policy.