Check for leaks
Don't pay for water you don't use! To identify if you have a leak, you can follow this procedure:
- Choose a time when you are not using any appliances that use water
- Make sure all taps are turned off and toilet cisterns aren't filling
- Take an initial meter reading (read both the black and the red digits)
- Leave all appliances turned off for at least an hour after the reading has been taken
- Take a second meter reading (read both the black and the red digits)
If the second reading is greater than the initial reading, this indicates that water has passed through the meter and you may have a leak. We recommend that you contact a licenced plumber to help find the leak.
If a smart water meter is installed at your property please refer to Smart Water Meter Read Instructions ( PDF, 0.27 MB ) on how to read your smart water meter.
Check taps, hose fittings, toilets and shower heads.
Financial assistance for concealed leaks
Council recognises that residential water leaks can go undetected for relatively long periods and may cause financial difficulties for some customers. If you have had a larger than normal water account due to a concealed water leak AND the leak has been repaired by a licensed plumber, you may be eligible for financial assistance.
Assistance is only available to residential and not-for-profit water customers, and will not be considered for:
- leaks and/or bursts on internal appliances, fixtures or fittings including air conditioners, dish washers, swimming pools, hot water systems, toilet cisterns, valves, internal or external taps, sprinklers and irrigation
- situations where the leak is visible
- leaks not repaired by a licensed plumber
- plumbing that is not compliant with government regulations
- vacant land.
For details, refer to Council's Concealed Water Leak Policy ( PDF, 0.18 MB ).
To apply, complete the Application for Financial Assistance - Concealed Water Leak form ( PDF, 0.06 MB ).