Council's water division provides core services to the Cairns regional community:
- Water management
- Wastewater management
These services are governed by Council's water and wastewater management strategies, policies and customer service standards, as listed below.
Copperlode Falls Dam Emergency Action Plan
As the Copperlode Falls Dam owner, Cairns Regional Council (Council) has a legal obligation under the Queensland State Water Supply (Safety and Reliability) Act 2008 to have an Emergency Action Plan (EAP).
The EAP has provisions regarding the identification, detection and management of dam hazards, as well as dam hazard and emergency events and how effective warnings and notifications are communicated to those potentially impacted.
Drinking Water Quality Management
The management of drinking water quality is a core function and encompasses many aspects of water supply operations, planning and reporting according to the Water Supply (Safety and Reliability) Act 2008.
Key Performance Indicators
The following document outlines definitions and reporting information for the Cairns Regional Council Key Performance Indicators (QG KPIs).
Customer service standards
Customer Service Standards 2019-2024 (918.8 KB)
Council obligations in delivering water, wastewater and waste services to the Cairns community, including levels of service and processes for new services, billing, metering and customer consultation.
Drinking Water Quality General Policy No 10126 (24.5 KB)
To establish a policy for the implementation and maintenance of a Drinking Water Quality Management System that is consistent with the Australian Drinking Water Guidelines.
Recycled Water General Policy (29.1 KB)
To establish guidelines in relation to the supply and use of recycled water.
Subsidiary Water Meter General Policy (411.1 KB)
Framework for installation and use of subsidiary water meters (sub-meters) in relation to multi units/lots developed since 1 January 2008. It provides for mandatory requirements prescribed in the Queensland Plumbing and Wastewater Code.
Subsidiary Water Meter Technical Specifications (169.0 KB)
This technical specification relates to sub-metering requirements for new multi-unit/lot developments and compliance with the Queensland Plumbing and Wastewater Code.
Water & Waste Environmental Operational Policy (140.8 KB)
This Environmental Policy demonstrates Council's commitment to providing water, wastewater and waste management services in an environmentally responsible manner, and to a standard that meets government and community expectations.
Water Conservation General Policy (31.5 KB)
To establish a policy for the adoption of water conservation principles and actions for Cairns Regional Council operational activities, properties and public facilities.
Water Demand Strategy 2016-2025 (856.7 KB)
Council's Water Demand Management Strategy 2009 -2012 details our key activities to reduce water demand and improve water use efficiency.
Water Meter Installation General Policy No 10103 (10.2 KB)
To establish a policy for the installation of water meters in areas of the Cairns Regional Council.
Water Restrictions General Policy (24.4 KB)
To establish a policy and approval process for the imposition of water restrictions by Cairns Regional Council Water and Waste.