To check which day and week your bins are serviced, search for your suburb and street below.
If you are unable to determine your property's collection day, contact Customer Service on 1300 69 22 47.
To make sure your bin is collected, there's a few things you need to do:
- position the bin before 6:00am on the day of collection
- place the bin on the footpath next to the kerb, handle towards the house
- ensure waste and recycling bins are placed at least 30cm apart
- do not overfill bins, the lid must close fully
- do not overload the bin (maximum weight is 70 kilograms)
- no hazardous waste (flares, batteries, gas bottles)
Please note household recyclables, household hazardous waste, and items for the Buy Back Shop can be taken directly to Council's transfer stations for FREE.
For more information on bin use, read or download the wheelie bin fact sheet ( PDF, 3.15 MB ).
Household general waste bins are collected weekly and traditionally they have had a green lid...but red is now the new green.
Red is the new green
The red lid is the national standard for general waste bins. From December 2017, all NEW services in the Cairns region will be issued with a red lidded general waste bin. Green lids are slowly being phased out over the coming years.
What can I put in the red/green lidded general waste bin?
The red/green lidded general waste bin is intended for domestic waste that is generated daily from households and cannot be placed in the recycling bin.
Alternatively, home worm farming and composting are a great way to reduce the amount of waste that leaves your home and goes to landfill.
What can i put in the yellow lidded recycling bin?
The yellow-lidded household recycling bin is collected fortnightly and is intended for recyclables that are generated daily from households.
Council provides a range of options to the community when it comes to bin collection services:
|Missed bins, damage & theft||Please report any missed collection, bin damage or theft within 24 hours to Customer Service on 1300 69 22 47.|
|Additional collection of Residential Waste & Recycling bins|
If you would like your bin collected outside of your nominated collection time and day (week days only), Council provides an additional collection service where your residential 240 litre Waste and Recycling bins can be collected for a fee of only $9.50. To request an additional collection service, complete the Extra Bin Collection Request form on our Online Self Service platform.
If you require other waste services, please contact Customer Service 1300 69 2247
|Additional cleansing service||Council offers a combined service of an additional general waste and recycling bin commonly referred to as "additional cleansing service". The service is provided at a cost equivalent to the current cleansing rate charged for the property as per Council's Rates and Fees ( PDF, 0.09 MB ). This service is most suitable to residents who would like a longer term arrangement with additional bins.|
|Infirm service||Council provides an Infirm Service to residents who are physically incapable of placing their wheelie bins out for collection and have no able-bodied person living with them. The waste collection contractor will enter the resident's property to collect the bins and return them after servicing FREE of charge.|
A written letter from a medical professional (GP, occupational therapist, health care professional or nursing agent) is required for this service. There is no additional cost for the infirm service; it is covered under the annual cleansing charge on the property.
|Home dialysis patients||Council offers a FREE additional recycling bin to home dialysis patients (for dialysis packaging) at the patient’s residential property.The collection day for the additional bin will remain in line with the already established recycling bin collection day. If there is no kerbside recycling service available at the residence due to truck accessibility issues (i.e. rural lots) and/or availability of site storage, the free additional recycling bin will not apply.|
A written letter from the Cairns and Hinterland Hospital and Health Service is required to apply for this service.
|Recycling at multi-unit dwellings (MUDs)||MUD properties are entitled to a recycling collection service as part of their Council rates and recycling service conditions are the same as household collections.|
To receive a service, body corporate and resident managers are encouraged to contact Council to commence a recycling collection service. Council will check your entitlements and arrange for a site evaluation to assess the layout of the complex and accessibility for collection vehicles.
If recycling bins can be accommodated on site, Council will arrange for the bin/s to be delivered. Council's Recycling Project Officer can also visit your premises to discuss your specific waste management requirements and advise on the best recycling solution for your property, including training and education materials for tenants and guests.
For a Bulk Bin Collection Service and recycling bins for apartment blocks and multi-unit dwellings, please contact Council on 1300 69 22 47 to arrange an on-site inspection and assessment for bin storage areas.
|Business recycling service||Council offers information on waste and recycling in business including details on collection services, co-mingled recyclables, costs and government support.|
For more information or to book in a service, please contact Customer Service on 1300 69 22 47.