Scheduled maintenance programs are in place for a wide variety of public infrastructure.
Each facility (or asset) is assigned a 'star rating' on a scale of 1 to 5, where 5 is the highest priority. The star rating of the facility helps determine the prioritisation of maintenance for that facility or asset. Timeframes vary from one day (ie. an immediate response) to up to 90 days.
Find out more about Council's maintenance activities and services below or read about cleaning and maintenance works undertaken in the Cairns CBD .
To report any maintenance issues
Call Council on 1300 69 22 47 or make an online customer request.
Maintenance of Cairns CBD and condition reports
Condition reports rate the current condition of our CBD roads, footpaths, kerbs and lighting. They take many factors into account, for example, for footpath conditions, trip hazards, cracking and water ponding issues are assessed. These reports help guide the prioritisation of works within annual infrastructure renewal programs. You can view these reports in the For Download section below.
For further information about cleaning and maintenance works undertaken in the Cairns CBD, download the Keeping our CBD Inviting Fact Sheet ( PDF, 0.41 MB ).
Council maintains over 430 parks and sporting fields, which are mowed on a rotational basis.
We mow grass in non-residential areas along the roadside, verges and in drainage reserves. This is done for the safety of motorists, cyclists and pedestrians. In peak growing conditions, grass is cut every ten days to four weeks, depending on the priority and use of the location.
Unless extreme circumstances apply, Council does not mow residential footpaths. Property owners and occupiers are responsible for mowing the grassed footpaths and nature strips in front of private, commercial or industrial property. Council relies on the goodwill of residents to maintain their footpaths, as this means ratepayer funds can be better directed to other community services.
Council provides around 100 public toilet facilities across the region, including a number of unisex accessible and ambulant accessible toilets. Each facility is cleaned as a minimum of once per day, with facilities in high-use areas (eg, Cairns Esplanade) being cleaned several times per day.
To locate your closest public toilet facility, search the National Public Toilet Map online tool, download the app or phone the National Public Toilet Map helpline on 1800 990 646 (service available Monday to Friday from 9am to 5pm AEST, excluding national public holidays).
The sweeping of the majority of suburban streets is completed on a 15 weekly rotational basis.
Public litter bins in parks and reserves are collected on a weekly/daily basis depending on their location.
- To report litter or street sweeping issues: If you see an overflowing litter bin or a large amount of rubbish dumped on a public street, contact Customer Service on 4044 3044 or report it online.
Council inspects and maintains a network of more than 200 playgrounds and play equipment, and all playgrounds undergo regular safety checks by both Council staff and external auditors. General playground maintenance includes cleaning, repairs, replacement of parts and small items, and removal of graffiti. Council also progressively upgrades or modifies playgrounds to meet current safety standards and the changing needs of the community.
As part of Council's annual budget process, selected playgrounds are chosen for renewal based on priority needs, the condition of existing play equipment and consultation with Council's parks maintenance crews who routinely inspect playground equipment.
Residents can lodge a formal request for new playground equipment by writing to Council. Council considers all requests and ranks them on a priority basis within the budget.