COVID Safe Ticketing Guide


		Buy together, to be together Seating / area will be provided for your ticket purchase group. You cannot sit where you like or move seats / areas.
		Contact details are required At the time of booking, you will be asked to provide the full name, mobile number and residential addresses of everyone in your group.

		Have your ticket ready Have your ticket ready on your phone or print at home ticket ready for scanning.
		Seating allocation Tickets will be sold general admission and your seating position / area will be allocated by the venue based on the size of the group, time of booking and venue configuration. You must stay in your allocated seat or area, and will not be permitted to move around.

IMPORTANT: Due to COVID-19, additional Terms and Conditions of Sale now apply to all bookings.

Please read the following terms and conditions, which are in addition to the regular Terms and Conditions, prior to purchasing your tickets.

To purchase tickets, you must provide the following contact details for everyone attending: Full name, mobile number and residential address
- Contact details, along with seating allocation, will be kept by Ticketlink for 56 days from the date of the performance
- Patrons agree that all contact information will be available to public health officers upon request
- Ticketlink will not share contact information with any third party other than the relevant health authority, and will not use the information for promotional purposes
No paper tickets will be printed at any time
Tickets will be issued in a digital, PDF format, and will be sent by email to the ticket purchaser, not individuals.
Patrons must either print their PDF ticket/s or ensure their ticket/s are available on their phones for scanning
No tickets will be mailed or held for collection at the Venue
Seating will be allocated by the Venue based on the size of the group, time of booking and venue configuration, to allow compliance with current social distancing requirements
If available, tickets purchased at the Venue will be by contactless payment methods only

The Patron is responsible for having their ticket/s available on their phone or printed out, with the barcode/s clearly visible, for scanning at the door. Tickets will not be reprinted at the Venue
Patrons must not attend if they are sick or have been overseas in the previous fortnight
Patrons may be asked health screening questions on arrival to the Venue and may be temperature checked
Patrons who are unwell, or who have a high temperature, will not be able to attend the event, and a full refund will be provided
Patrons agree to abide by all social distancing and health protocols
Patrons agree to follow the instructions of Venue staff at all times
If patrons do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse
Refunds or exchange of tickets will be available to any customer who has developed any Covid-19 symptoms after the purchase of tickets, or who has come into contact with anyone who is symptomatic or is a confirmed case
Patrons acknowledge that while the Venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the Venue at their own risk without recourse to claim against the Venue regarding health outcomes.