Rates payment options

Half-yearly rates - payment deadline 2 September 2020

Rates notices were issued on 31 July 2020 and ratepayers have until close of business on Wednesday 2 September 2020 to pay their half-yearly rates notices.

If you are experiencing financial hardship due to COVID-19 and are having difficulty paying your rates, complete our Rates hardship relief online form and our Revenue Team will contact you.

Available payment options are listed below. Interest charges will apply to late payments.

Opt-in to BPAY View for Rates

Online banking customers can opt in for BPAY View - a secure, paper-free way to receive and manage bills that avoids the risk of postal delays. Using BPAY View means the ratepayer's bank will notify them as soon as a rate notice is there to be viewed.  Payments can then be made through a normal BPAY payment. BPAY View also offers payment reminders.

  • To register for BPAY View, you need to have first registered for internet banking with your financial institution. Using your unique BPAY Reference Number (this can be found on a previous rates notice), you can then add Cairns Regional Council to your BPAY View biller list.

Note: the BPAY View registration process varies from bank to bank. Contact your financial institution directly if you need help registering for BPAY View.

Register for Rates and Water Usage Notices by email

You can register to receive your Rates and Water Usage Notices by email. You will need your assessment number/s to register.

Pensioner Rate Subsidy - applications due 30 June 2017

Cairns Regional Council invites pensioner ratepayers who are NOT currently receiving a rate subsidy from the State Government to lodge an application for the rate subsidy. Pensioners deemed eligible for the State Government rate subsidy may also be entitled to a Council rate subsidy.

Applications close on 30 June 2017. Read more about the Pensioner Rate Subsidy and download the application.


Online payment

Pay by Visa or Mastercard online.

Go to Online Self Service


In person

Pay in person at any Cairns Regional Council Customer Service Centres

View Council's Customer Service Centres


By mail

Mail the bottom section of your Rates notice with a cheque or money order to:

Cairns Regional Council
PO Box 359
Cairns, QLD 4870


Direct Debit

To set up a direct debit from your nominated cheque or savings account, please complete the Direct Debit Request form ( PDF, 0.18 MB ).



Contact your bank or financial institution to make a payment from your nominated account.

Biller Code: 49346
Reference Number: Property Assessment number



BPAY View enables you to receive your rates notice online through your online banking.


Phone - BPOINT

Call 1300 276 468* (or +61 1300 351 559** from outside Australia) anytime to pay with a Visa or MasterCard

Biller Code: 49346
Reference Number: Property Assessment number

*Calls within Australia are charged at local call costs with higher rates from mobile and public phones
**International calls are charged at the applicable rate

Australia Post

In person:
Payment can be made in person at more than 3,200 Post Offices, over the counter or at one of their new self-service terminals.

Over the phone:
Call 13 18 16* and quote your Billpay code and reference number on the front of the Rates Notice (Visa and  MasterCard accepted)
*Mobile phone calls will be charged at mobile phone rates

Go to the Australia Post website and enter the Billpay code and reference number on the front of the Rates Notice (Visa and MasterCard accepted)

Financial difficulty

If you are having trouble making full payment by the due date, please contact Customer Service to discuss a payment arrangement on 1300 69 22 47.

Last updated: 31 July 2020