I can't submit a 'report a problem'

To 'report a problem' you must complete all 5 fields:

  • Comments - a description of the problem
  • Category - select from the list
  • Name: your details
  • Email: a valid email address

And then tap the 'submit' button at the top right of the screen.

If these fields are not completed, or incorrectly completed, you won't be able to submit your problem. Fields that aren't completed correctly will turn red and the 'submit' button at the top right of the screen will be greyed out (inactive).

Troubleshooting

Selecting location: My Cairns allows you to select your current location. Tap the map and then tap the 'location' icon at the bottom right of the screen. This will centre the map to your current location. If the location is correct, tap 'use this location'. If the location is incorrect tap on the new location. At any time you can manually enter the address by tapping the search icon at the top right of the screen.

Location settings: To use the 'select location' option you must have 'location' turned on in your phone settings.

Taking photos: To use your camera to take a photo or to use photos stored on your device, you will need to allow My Cairns to use your camera/photos. Navigate to the My Cairns settings to set your camera permissions.

EVENTS, NEWS & REMINDERS STRAIGHT TO YOUR DEVICE
my cairns DOWNLOAD IT FREE
EVENTS, NEWS & REMINDERS STRAIGHT TO YOUR DEVICE
my cairns DOWNLOAD IT FREE
Last updated: 06 November 2018