Cairns Alert uses text messages (SMS) and email to send out information about local disasters, severe weather and emergency events. It is a free, opt-in service.
The alerts are official communication from the Cairns Disaster Group (Local Disaster Management Group) which manages the community response to disasters.
You can update your details at any time by logging in to your account.
How do I know I have registered?
You will receive an email containing the details of your registration. You can log on any time at the Cairns Alert Portal and check what details you have registered
Error messages when registering
If you are having trouble registering for Cairns Alert, try these options. If you continue to have problems you can email firstname.lastname@example.org including your name, address and contact numbers and we will investigate the isssue,
Email address already being used
An email address can only be registered once. Check with others who use that email address if they have already registered.
Enter numeric characters (phone number)
When entering a phone numbers don’t use state brackets ‘(0x)’, the international ‘+’ code or spaces.
Enter an interstate number like this 0395801234 and your mobile number like this 61401111222 or 0401111222.
Please enter letters only (name)
There are two common reasons for this error message.
- For hyphenated names – leave out the hyphen
- For names containing an apostrophe – leave out the apostrophe
I have forgotten my password to the Cairns Alert Portal
Use the forgotten password link on the Cairns Alert Portal page to reset your password. Your new password will be sent to your registered email address.
How do I update my contact details?
It is important to keep your contact details up to date. Simply log in to your account and update your details, through the Cairns Alert Portal.
I can’t update my email address
If your email address changes you will need to register a new account.
Do I need to register everyone in my household?
You can register everyone in your home if you like. However, each person will need a unique email address.
Can I opt out or unsubscribe?
You can unsubscribe to Cairns Alert by:
Texting (SMS) 'stop' to 0428 522 674. You will be sent a link; tap the 'opt-out' button and you will be removed from all alerts.
Emailing us at email@example.com with 'Opt-out from Cairns Alert' in the subject line. Be sure to send us your full name and the email address or phone number you used to sign up.
How can I be prepared for a cyclone or other emergency event?
Residents are encouraged to Plan, Pack and Listen.
- Create a household emergency plan
- Pack a household emergency kit
- Listen to the official emergency radio stations (make sure you have spare batteries)
There is a lot of information on Council’s website that will help you be prepared www.cairns.qld.gov.au/disaster