Contact us

Contact us online

To make an enquiry or provide feedback, please choose an online form below:

Christmas period opening hours

Please refer to our Christmas trading hours page for full details of hours of operation over the 2017 - 2018 holiday period.

Basic contact information

Council Chambers: 119-145 Spence Street, Cairns.

Postal Address: PO Box 359 Cairns Qld 4870


Phone: 1300 69 22 47
After hours emergencies:  1300 69 22 47

ABN: 24 310 025 910

Customer Service Centres

Open Monday to Friday

Cairns: Spence Street Administration Centre open 8.00am – 5.00pm

119-145 Spence Street Cairns
Phone 1300 69 22 47

Smithfield Library Council Office open 10.00am – 3.00pm (closed 12:00-1:00pm for lunch)

70 Cheviot Street Smithfield
Phone (07) 4044 3761

Gordonvale Library Council Office open 10.00am – 3.00pm (closed 12:00-1:00pm for lunch)

88 Norman Street Gordonvale
Phone (07) 4044 3010

Earlville Library Council Office open 10.00am – 5.00pm (closed 1-2pm for lunch)

Stockland Shopping Centre, Mulgrave Road Earlville
Phone 1300 69 22 47

Babinda Library open 9.00am – 3.00pm  (closed 12:30-1:30pm for lunch)

24 Munro Street Babinda
Phone (07) 4067 1112 
(All Council payments. EFTPOS and cheque only, no cash payments accepted.)


Phone 1300 MYCAIRNS (1300 692 247)

Divisional information

Contact your local councillor online


Council's General Complaints Management Process applies to administrative complaints, legal or criminal complaints, and Competitive Neutrality complaints. Read the Council Complaints Process ( PDF, 0.25 MB ).

Disaster Coordination Centre

Cairns (07) 4044 3377

State Emergency Service (Cairns SES) 132 500

National Relay Service

If you have a hearing or speech impairment, contact us through the National Relay Service website.

  • phone 133 677 then ask for (07) 4044 3044.
  • Speak and Listen users phone 1300 555 727 then ask for (07) 4044 3044.
  • Internet relay users connect to the National Relay Service NRS website at then ask for (07) 4044 3044
  • SMS 0423 677 767

Public Interest Disclosure (PID)

Council's Public Interest Disclosure Policy outlines its responsibility to ensure that public interest disclosures are compliant with the Public Interest Disclosure Act 2010 (PID Act) requirements to investigate all public interest disclosures.

For a report to be considered as a PID, it must be from any persons with suspicions, concerns and/or information about:

  • A substantial and specific danger to the health and safety of all persons with a disability; or
  • An offence endangering the environment; or
  • Conduct which could be a reprisal.

As defined in the PID Act a public officer (a person who is an employee, member or officer of a public sector entity) can make a PID if they have suspicions, concerns and/or information about:

  • Official misconduct; or
  • Maladministration; or
  • An offence endangering the environment; or
  • Misuse of public resources.
Last updated: 14 June 2018