Contact us online
To make an enquiry or provide feedback, please choose an online form below:
- Rates financial hardship (COVID-19) - for ratepayers experiencing financial hardship due to Covid-19 and who are having difficulty paying rates
- Report a problem or request service - eg, maintenance issue, pothole, barking dog, etc.
- Change of postal address details
- Enquire about Town Planning - planning and development applications, planning schemes etc.
- Report a problem with online bill payment - for enquiries about online payments.
- Ask a question or comment to Council - for general queries, compliments, comments or feedback.
- Official Complaint - for Administrative/staff matters only.
- Webmaster feedback - to report website errors eg, broken weblinks, incorrect web content, etc.
- Contact Divisional Councillor or Mayor
Christmas period opening hours
Please refer to our Christmas trading hours page for full details of hours of operation over the holiday period.
Basic contact information
Council Chambers: 119-145 Spence Street, Cairns.
Postal Address: PO Box 359 Cairns Qld 4870
Email: council@cairns.qld.gov.au
Web: www.cairns.qld.gov.au
Phone: 1300 69 22 47
After hours emergencies (24 hours, 7 days): 1300 69 22 47
ABN: 24 310 025 910
COVID-19 update
All Council customer service centres are now open. If you don't want to attend a customer service centre in person, there is a range of Council business you can do online.
Customer Service Centres
Open Monday to Friday (closed public holidays)
Cairns: Spence Street Administration Centre open 8.30am – 4.30pm
119-145 Spence Street Cairns
Phone 1300 69 22 47
(All Council payments. EFTPOS, cheque and cash payments accepted.)
Smithfield Library Council Office open 9.00am – noon
70 Cheviot Street Smithfield
Phone (07) 4044 3761
(All Council payments. EFTPOS and cheque only, no cash payments accepted.)
Gordonvale Library Council Office open 9.00am – noon
88 Norman Street Gordonvale
Phone (07) 4044 3010
(All Council payments. EFTPOS and cheque only, no cash payments accepted.)
Earlville Library Council Office open 9.00am – noon
Stockland Shopping Centre, Mulgrave Road Earlville
Phone 1300 69 22 47
(All Council payments. EFTPOS and cheque only, no cash payments accepted.)
Babinda Library open 9.00am – 3.00pm (closed 12:30-1:30pm for lunch)
24 Munro Street Babinda
Phone (07) 4067 1112
(All Council payments. EFTPOS and cheque only, no cash payments accepted.)
Councillors
Phone 1300 MYCAIRNS (1300 692 247)
Complaints
Council's General Complaints Management Process applies to administrative complaints, legal or criminal complaints, and Competitive Neutrality complaints. Read the Council Complaints Process ( PDF, 4.92 MB ).
Disaster Coordination Centre
Cairns (07) 4044 3377
State Emergency Service (Cairns SES) 132 500
National Relay Service
If you have a hearing or speech impairment, contact us through the National Relay Service website.
- phone 133 677 then ask for 1300 69 22 47.
- Speak and Listen users phone 1300 555 727 then ask for 1300 69 22 47.
- Internet relay users connect to the National Relay Service NRS website at then ask for 1300 69 22 47
- SMS 0423 677 767
Public Interest Disclosure (PID)
Council's Public Interest Disclosure Policy outlines its responsibility to ensure that public interest disclosures are compliant with the Public Interest Disclosure Act 2010 (PID Act) requirements to investigate all public interest disclosures.
For a report to be considered as a PID, it must be from any persons with suspicions, concerns and/or information about:
- A substantial and specific danger to the health and safety of all persons with a disability; or
- An offence endangering the environment; or
- Conduct which could be a reprisal.
As defined in the PID Act a public officer (a person who is an employee, member or officer of a public sector entity) can make a PID if they have suspicions, concerns and/or information about:
- Official misconduct; or
- Maladministration; or
- An offence endangering the environment; or
- Misuse of public resources.
