Council media releases
- 6 April - Sanitisers, gloves and gowns delivered
- 3 April - Coronavirus advice No. 12: Steps to keeping walking safe and enjoyable
- 2 April - Locals dialling hotline for information
- 31 March - Coronavirus advice No. 11: Walking tracks open
- 31 March - Coronavirus advice No. 10: services in operation, facilities that are open
- 30 March - Plan to safeguard local businesses: 10 point plan
- 30 March - Coronavirus advice No. 9: all public playground facilities closed
- 30 March - Cairns coronavirus hotline launched
- 27 March - Leaders push for immediate PPE supplies
- 26 March - Coronavirus advice No 8: Buy Back Shop closure, live testing postponed
- 25 March - Coronavirus advice No. 7: Closures and restrictions
- 25 March - Coronavirus advice No. 6: Customer Service Centre closure
- 24 March - Coronavirus advice No. 5: lifetime dog registration renewals by phone
- 24 March - Coronavirus advice No. 4: events, activities suspended
- 23 March - United front to respond to coronavirus
- 23 March - Coronavirus advice No. 3: Libraries, Botanic Gardens Visitor Centre and Tank 4 closed
- 20 March - Support package for Cairns
- 18 March - Coronavirus advice No. 2: event cancellations, visitor cap at Libraries
- 16 March - Essential services not impacted by crisis
- 12 February - Economic initiatives in response to Coronavirus.
Local Leadership Committee
The city's leaders have come together to form the Local Leadership Committee to ensure a coordinated, tangible and targetted local response to the coronavirus across Federal, State and Local Governments. The committee comprises Cairns Mayor Bob Manning, State Member for Cairns Michael Healy and Federal Member for Leichardt Warren Entsch.
It is supported by two sub-committees focused on the human and social impacts of the crisis, and economic response and recovery.
30 March 2020: Council has launched a dedicated, local hotline number for residents looking for information, advice and support about coronavirus in Cairns. The Cairns Local Coronavirus Hotline on 1300 396 102 will operate between 8am and 5pm, seven days a week. The hotline operates from the Cairns Disaster Coordination Centre and is manned by our Incident Management Team, so callers will speak to a person in Cairns with local knowledge.
The hotline number is for coronavirus related enquiries. Council’s customer service number 1300 69 22 47 should still be used for everyday Council enquiries such as paying bills, reporting lost pets and requests for services.
Closures and restrictions
- NOTE: refer to our closures, cancellations and service changes webpage for a full list of affected facilities and services.
31 March 2020: Council has assured residents that bin collection services, kerb and roadside maintenance, and transfer stations remain open. Walking tracks, recreational parks (including Botanic Gardens, Esplanade, Cattana Wetlands and Sugarworld Parklands), beaches and swimming holes remain open bus users must adhere to strict social distancing measures.
30 March 2020: Following the Prime Minister’s announcement yesterday to extend restrictions to help stop the spread of coronavirus, Council has closed all public playground facilities. Parks remain open, but users are reminded to observe the government’s social distancing measures.
26 March 2020: The Buy Back Shop at Portsmith has been closed. Council's transfer stations remain open. Access to Lake Morris restricted and live testing of the early warning stations in Redlynch, scheduled for Thursday 16 April, has been postponed.
25 March 2020: A number of council facilities, skate parks and BMX tracks have been closed following the Prime Minister's advice to stay home except for essential business. Restrictions have also been put in place at parks, playgrounds and natural areas.
25 March 2020: Council’s Customer Service Centre at Spence Street will close at 4.30pm today (Wednesday 25 March 2020). This decision follows the Prime Minister’s advice last night for people to stay home except for essential trips.
Residents can go to the Council website (www.cairns.qld.gov.au) to access a full range of services, including payment of bills, renewing registrations, payment of fines, reporting a problem and making applications. Payments by MasterCard and Visa Card can be made conveniently and securely via the Online Self Service payment page on Council’s website.
Those aged persons having trouble navigating online services, can call Council’s Customer Service Centre on 1300 692 247 for assistance.
Residents are also encouraged to download the My Cairns app, free of charge, which allows users to report a problem.
24 March 2020: In light of the Prime Minister’s announcement regarding changes to non-essential gatherings, Cairns Regional Council has suspended the following events and activities, until further notice: Active Living programs (Cairns Esplanade and suburbs); Esplanade Markets and Tanks Markets; Green Space Our Place volunteers program.
Council has also taken the following actions:
- Cancellations and no further bookings for the use of outdoor spaces, such as barbecues and parks.
- Cancellations and no further bookings for the use of community halls.
- Suspension of Community Recreational permits.
- Closure of the Bramston Beach campgrounds.
- Closure of the Babinda Rotary Park and Babinda Boulders campgrounds.
- Ticketlink box office closed to the public, but remains contactable by phone, email and online.
23 March 2020: all Cairns Libraries branches will close at noon today, until further notice. A lending amnesty has been extended to all residents who currently have borrowed items. There is no need to return items to the libraries. Residents can continue to access online library services including ebooks, emagazines, audio books, streaming services and elearning services. See online services on Cairns Libraries website.
The Botanic Gardens Visitor Centre and Tank 4 (exhibition space) are also closed until further notice.
18 March 2020: Tanks Arts Centre and Cairns Performing Arts Centre - all events scheduled prior to 31 May have been cancelled. A full refund will be provided to the original ticket holder. There is no need to contact Ticketlink at this time, ticket holders are asked to be patient.
United front to respond to coronavirus: Local Leadership Committee
23 March 2020: The city’s Federal, State and Local government leaders will coordinate the local response to the coronavirus pandemic through a new committee structure which will focus on the social and economic impacts of the crisis. The Local Leadership Committee (LLC) will meet at least weekly to ensure there is a united approach to respond to the COVID-19 event. The newly established structure and its committees will focus on the human social impacts of the crisis, as well as economic response and recovery.
20 March 2020: Cairns Mayor Bob Manning announced a series of measures to assist businesses and generate employment in response to the ongoing coronavirus pandemic. Council will:
- Pump $2.5 million into the Cairns community in the next three months by bringing forward maintenance works
- Reduce rent for businesses leasing Council facilities
- Provide a three-month extension on a range of business-related fees and charges
- Waive all outdoor dining fees for three months (April to June)
- Extend the due date on a raft of business fees
- Extend the due date for water usage (for businesses and residents) for three months
12 February 2020: Council announced a raft of initiatives to respond to the ongoing economic impacts from Novel Coronavirus. These include providing an extension on half year rate payments to 27 May, fast-track funding for marketing the region and production of videos to drive tourism as part of a raft of initiatives.