Contacts

For general inquiries about emergency preparations or to arrange for a member of the Disaster Management Unit to work with your school, organisation or business, ring Council on 1300 69 22 47.

During a weather emergency

Emergency help

Police/fire/ambulance 000 or
112 from mobiles
SES 132 500
Ergon 131 670
Main Roads 131 940
Disaster Coordination Centre
(only during an emergency)
1300 396 102

Stay informed

For official information before, during an after a natural disaster refer to:

You can also sign up for Council's Cairns Alert service to receive critical information via SMS.

Cairns Alert

Cairns Alert is an opt-in service to receive critical information from the Cairns Disaster Group (Cairns Local Disaster Management Group) to your device via SMS. Messages will start with words 'Cairns Disaster Group'.

Emergency Alert

Emergency Alert sends messages to mobile phones and landlines within an affected geographical area.

You do not need to be on a mobile phone use plan to receive the messages, nor do you have to register to receive the messages. The mobile warning message will come from a number which is a series of the digit 4. The word "emergency" will be obvious and information and/or instructions will be provided.

For more information about Emergency Alert telephone based emergency warnings, visit the national Emergency Alert website.

Radio

Alerts are provided in the lead-up, during and after an emergency via radio.

A battery operated radio is an essential part of your emergency kit.

ABC Far North 801 AM
106.7 FM
95.5 FM
Cairns Community Radio (multicultural broadcasts) 89.1 FM
Bumma Bippera Media (Indigenous radio 98.7 FM

TV

All local TV stations carry emergency updates in their regular bulletins.

If a life-threatening emergency develops the 'whoop whoop' sound of the Standard Emergency Warning Signal (SEWS) is activated and bulletins will replace or interrupt regular programming.

Other contacts

Airport

For information about operations at Cairns airport before, during and after cyclones check www.cairnsairport.com.au or www.facebook.com/cairnsairport. Contact the relevant airline for information on specific flights.

Ergon

For life threatening emergencies ring 000 or 13 16 70.

To report a fault ring 13 22 96.

You can check for power outages on Ergon Energy's website or via the Cairns Disaster Dashboard.

Port

Information on the status of the port and local waterways is available at Maritime Safety Queensland. 

Road conditions

The Cairns Disaster Dashboard provides updates on local road conditions.

For Main Roads, see the Queensland Government's 13 19 40 website, http://131940.qld.gov.au/

EVENTS, NEWS & REMINDERS STRAIGHT TO YOUR DEVICE
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EVENTS, NEWS & REMINDERS STRAIGHT TO YOUR DEVICE
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Last updated: 04 January 2021