Refunds and exchanges

  • TicketLiNK does not set the ticket refund and exchange policy for events
  • Ticket refunds and exchanges are at the discretion of the event promoter. Therefore some events will allow refunds/exchanges and some will not. Please check with ticket office staff when purchasing your tickets
  • Tickets are sold, exchanged and refunded subject to the conditions printed on the ticket (front and reverse) and in accordance with the 'Live Performance Australia Ticketing Code of Practice'
  • When refunds are permitted, or in the event of the cancellation of a performance, monies will only be refunded to the credit card or eftpos card that was originally used to purchase the ticket/s. When the purchase method was cash, monies will be refunded to the ticket purchaser only on presentation of valid ID.
  • Where tickets are purchased through a third party authorised agent or authorised point of sale (not purchased directly through ticketLiNK), monies will be refunded to the agent. It is the agents responsibility to return these monies to their customers.