Direct debit information

A Direct Debit arrangement will allow you to make regular payments in advance towards your Rates or Water Usage Notice. Payments can be debited from your savings or cheque account weekly, fortnightly, monthly (Rates only) or in full.

To establish a Direct Debit arrangement, follow the link(s) at right to print off the Direct Debit Service Agreement and Request Forms. If you are unable to print these forms please phone Customer Service on (07) 4044 3044 to request the forms to be mailed to you.

Before completing the Direct Debit Request please ensure:

• You know your assessment number and you are the property owner or authorised representative.
• That direct debit transactions are available from your account (check with your financial institution).
• You have selected a valid Direct Debit extraction date from the Calendar (available via the Direct Debit Service Agreement link at right).

Please complete a new form for each property you wish to establish a direct debit arrangement for.

You may defer, alter or suspend your Direct Debit at anytime. Follow the link at right to print off the Direct Debit Cancellation/Deferment Form or Amendment Form.

Council requires five working days notice prior to the next debit date for a deferment or amendment. Cancellations may be submitted on the day providing the payment has not already been extracted.

If you require assistance in completing your form or have any questions about Direct Debit, please contact customer service on (07) 4044 3044.