Contact us
Basic Contact Information
Council Chambers: 119-145 Spence Street, Cairns.
Mossman Administration Centre: 64-66 Front Street, Mossman
Postal Address: PO Box 359 Cairns Qld 4870
Email: council@cairns.qld.gov.au
Web: www.cairns.qld.gov.au
Phone: 4044 3044
Fax: 4044 3022
ABN: 24 310 025 910
1800 070 444 (Cairns region only, no STD charges apply).
After Hours Emergencies
Cairns (07) 4044 3044 Mossman (07) 4099 9444
Customer Service Centres
Open Monday to Friday
Spence Street Administration Centre open 8.00am – 5.00pm
119-145 Spence Street Cairns
Phone (07) 4044 3044 Fax: (07) 4044 3022
Mossman Office open 8.30am – 4.30pm
64-66 Front Street Mossman
Phone (07) 4099 9444 Fax (07) 4098 2902
Smithfield Library Office open 10.00am – 3.00pm
70 Cheviot Street Smithfield
Phone (07) 4044 3711
Gordonvale open 10.00am – 3.00pm
88 Norman Street Gordonvale
Phone (07) 4056 1368 Fax (07) 4056 3863
Earlville Council Office open 10.00am – 5.00pm
Stockland Shopping Centre Mulgrave Road
Phone (07) 4044 3044
(closed 1.00pm – 2.00pm for lunch)
Babinda open 9.00am – 5.00pm
24 Munro Street Babinda
Phone (07) 4067 1112 Fax (07) 4044 3855
(closed 12.30pm-1.30pm for lunch)
(Only payments of dog registration and parking infringement available)
Complaints
Council's General Complaints Management Process applies to administrative complaints, legal or criminal complaints, and Competitive Neutrality complaints. Read the Council Complaints Process ( PDF, 0.03 MB ).
Or Contact Council online
Council provides several online feedback forms.
- Ask a Question or Comment to Council - for general queries, compliments, comments or feedback.
- Report a Problem or Request Customer Service - eg, maintenance issue, pothole, barking dog, etc.
- Change of Address Details - Rates & Water accounts.
- Report a problem with online bill payment - for enquiries about online payments.
- Official Complaint - for Administrative/staff matters only.
- Webmaster feedback - to report website errors eg, broken weblinks, incorrect web content, etc.
Public Interest Disclosure (PID)
Council’s Public Interest Disclosure Policy outlines its responsibility to ensure that public interest disclosures are compliant with the Public Interest Disclosure Act 2010 (PID Act) requirements to investigate all public interest disclosures.
How to make a Public Interest Disclosure
For a report to be considered as a PID, it must be from any persons with suspicions, concerns and/or information about:
- A substantial and specific danger to the health and safety of all persons with a disability; or
- An offence endangering the environment; or
- Conduct which could be a reprisal.
As defined in the PID Act a public officer (a person who is an employee, member or officer of a public sector entity) can make a PID if they have suspicions, concerns and/or information about:
- Official misconduct; or
- Maladministration; or
- An offence endangering the environment; or
- Misuse of public resources.
Disaster Coordination Centre
Cairns (07) 4044 3377
Barlow Park (07) 4051 9701
State Emergency Service (Cairns SES) 132 500
National Relay Service
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service website.
- phone 133 677 then ask for (07) 4044 3044.
- Speak and Listen users phone 1300 555 727 then ask for (07) 4044 3044.
- Internet relay users connect to the National Relay Service NRS website at then ask for (07) 4044 3044.
For 1800 number callers Cairns Region only
- phone 1800 555 677 then ask for 1800 070 444.
- Speak and Listen users phone 1800 555 727 then ask for 1800 070 444.