Contact us

Basic Contact Information

Council Chambers: 119-145 Spence Street, Cairns.

Postal Address: PO Box 359 Cairns Qld 4870

Email: council@cairns.qld.gov.au
Web: www.cairns.qld.gov.au

Phone:  (07) 4044 3044    Fax:  4044 3022
After Hours Emergencies phone (07) 4044 3044

ABN: 24 310 025 910

De-amalgamation of the Douglas Shire took effect on 1 January 2014. To contact the new Douglas Shire Council, visit the DSC website, telephone 4099 9444 or email enquiries@douglas.qld.gov.au.

Christmas period opening hours

Please refer to our Christmas trading hours page for full details of hours of operation over the 2013 - 2014 holiday period.

Customer Service Centres

Open Monday to Friday

Cairns: Spence Street Administration Centre open 8.00am – 5.00pm

119-145 Spence Street Cairns
Phone (07) 4044 3044 Fax: (07) 4044 3022

Smithfield Library Office open 10.00am – 3.00pm

70 Cheviot Street Smithfield
Phone (07) 4044 3711

Gordonvale open 10.00am – 3.00pm

88 Norman Street Gordonvale
Phone (07) 4056 1368 Fax (07) 4056 3863

Earlville Library Council Office open 10.00am – 5.00pm (closed 1-2pm for lunch)

Stockland Shopping Centre Mulgrave Road
Phone (07) 4044 3044

Babinda open 9.00am – 5.00pm  (closed 12:30-1:30pm for lunch)

24 Munro Street Babinda
Phone (07) 4067 1112 Fax (07) 4044 3855
(Only payments of dog registration and parking infringement available)

Complaints

Council's General Complaints Management Process applies to administrative complaints, legal or criminal complaints, and Competitive Neutrality complaints. Read the Council Complaints Process ( PDF, 0.03 MB ).

Or Contact Council online

Council provides several online feedback forms.

Disaster Coordination Centre

Cairns (07) 4044 3377

Barlow Park (07) 4051 9701

State Emergency Service (Cairns SES) 132 500

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service website.

  • phone 133 677 then ask for (07) 4044 3044.
  • Speak and Listen users phone 1300 555 727 then ask for (07) 4044 3044.
  • Internet relay users connect to the National Relay Service NRS website at then ask for (07) 4044 3044.

For 1800 number callers Cairns Region only

  • phone 1800 555 677 then ask for 1800 070 444.
  • Speak and Listen users phone 1800 555 727 then ask for 1800 070 444.

Public Interest Disclosure (PID)

Council's Public Interest Disclosure Policy outlines its responsibility to ensure that public interest disclosures are compliant with the Public Interest Disclosure Act 2010 (PID Act) requirements to investigate all public interest disclosures.

How to make a Public Interest Disclosure

For a report to be considered as a PID, it must be from any persons with suspicions, concerns and/or information about:

  • A substantial and specific danger to the health and safety of all persons with a disability; or
  • An offence endangering the environment; or
  • Conduct which could be a reprisal.

As defined in the PID Act a public officer (a person who is an employee, member or officer of a public sector entity) can make a PID if they have suspicions, concerns and/or information about: 

  • Official misconduct; or
  • Maladministration; or
  • An offence endangering the environment; or
  • Misuse of public resources.