Don’t pay for water you don't use!
You can look for leaks by checking your meter on the mains side (closest to the footpath) or the property side.
The following shows what action should be taken if one of the above leaks is detected:
Leak on the mains side (Water & Waste side of the meter)
If this occurs, leaking water will not register on the meter. You will not be charged for it. Water & Waste is responsible for fixing these leaks free of charge.
Leak on the Property Side
If a leak occurs on the property side of the meter, the property owner is responsible for the leak charges and repair costs.
You must call a Queensland licensed plumber to locate the possible leak on your property.Many leaks occur underground and may take months to become apparent on the surface. In order to determine if you have a leak, you can follow this procedure:
- Choose a time when you are not using any appliances that use water.
(ie: overnight) - Make sure all taps are turned off.
- Allow all tanks and cisterns to completely fill (this can take up to 30 minutes).
- Take an initial meter reading (read both the black and the red digits).
- Leave all appliances turned off for at least an hour after the reading has been taken.
- Take a second meter reading (read both the black and the red digits).
If the second reading is greater than the initial reading this indicates that water has passed through the meter and you may have a leak.
Start checking hose and tap connections and toilets for water leaks. If you have everything turned off and are sure the toilets and connections aren't leaking and yet the dials are still turning, you may have a hidden leak in an underground pipe.
If this is the case, we advise you to call a Queensland licensed plumber to locate the possible leak on your property.
If you have made the above checks and still think the meter is not registering correctly, please refer to the information in Water Meter Testing.
Billling Links
- Your Bill Explained
- How to Pay Your Bill
- Our Water Charges
- Water Meters
- Settlement Water Search (Meter Reading)
- Metered Standpipes
- Online Services and Contact Information
- FAQs?
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