How to pay your Water Bill
Water & Waste provides customers with a variety of ways to pay their water bill. Currently the following options are available:
| Online Payment (Credit Cards Only) |
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| Payments by BPay (Telephone & Internet Banking) |
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| Payment by Telephone (Credit Cards Only) |
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| Payment at Participating Newsagents (Bill Express) |
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| Payment at Post Office (Post Billpay) |
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| Payment by Mail |
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| Payment in Person |
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| Payment by Direct Debit |
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Difficulty with Payments |
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Payments Online by Credit Cards You can use this site's secure bill payment facility to pay by Mastercard or Visa. You will need to have your most recent Water & Waste bill or Assessment Number details handy. |
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For payments by telephone and Internet banking you will need to have available the following details:
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For payments by Australian Mastercard or Visacard dial the relevant phone number and have available the following details:
For callers within Australia: 1300 760 004 This is a 24 hour service with the cost of a local call to the payer. A higher rate applies from mobile and public phones. For callers outside Australia: + 61 3 9697 5716 This is a 24 hour service. The caller will bear all the applicable costs. If you unable to access these numbers, contact your telecommunications provider. |
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Look for the Run Bill EXPRESS TM logo at selected newsagencies to pay your bill with cash, cheque, debit card, credit card or American Express
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Present your notice intact with your payment to any Post Office (within Aust.). Refer to the Payments in Person section. | |||||||||||||||
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Tear off and complete the details on the front of the payment slip at the bottom of your notice. Make cheques payable to Water & Waste. Send payments to: Water & Waste |
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Present your notice intact with your payment to any Bill EXPRESS NewsagencY or Post Office (within Australia) or to any of Council's administration offices below:
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To arrange a Direct Debit please phone (07) 4044 8200. To pay either weekly (5001), fortnightly (5002) or in full (5000) on or after the due date. |
- Your water usage notice is due and payable by the date shown on the notice.
- Cheques, money orders or postal notes must be made payable to Cairns Regional Water and Waste and crossed 'not negotiable.' Change cannot be given on cheques.
- Property owners will be liable for any dishonour fees where cheques are dishonoured. Acceptance of a cheque is subject to collection of the proceeds.
- The amount payable is the total amount owing which includes any balance carried forward from your previous bill.
Difficulty with Payments
In exceptional circumstances Water & Waste can make special arrangements for customers who have difficulty paying their water bill. Water & Waste can arrange for the customer to make more frequent payments.
Customers wishing to enter into a special payment arrangement must contact Water & Waste customer service centre.
Further information on your water bill.
Further information on your water charges.
Billing Links |