What Should I Do If I Think My Bill is too High?
If you think your water bill is too high, here are a few things to consider before contacting Water & Waste.
- Check your meter reading and compare it with the current reading on your latest water bill, if you consider we have incorrectly read the meter, please contact us for an investigation.
- If your bill suddenly increases, it may be because we have underestimated your previous bill. If we are unable to read your meter for some reason (for example, no access to the meter) we will perform a lowest average estimate calculation based on your historical consumption. To find out if your previous reading was an estimate, please contact us.
- Leakage can cause an increase in water usage and therefore increased charges.
Some Further Points to Consider
- A sudden increase may occur if your old meter has recently been replaced. Over time old meters wear out and under read the water passing through the meter. The new meter servicing your property may be producing a more accurate reading of your water usage.
- Remember that your bill is usually for approximately four months water usage.
- We could have underestimated your previous bill.
- We recommend you compare your water consumption over a 12-month period to take into account any seasonal or other effects on your water usage.
- Be aware that sprinklers or hosepipes use a large amount of water very quickly.
To find out more