Cairns Alert FAQs

What is Cairns Alerts?

Cairns Alert uses text messages (SMS) and email to send out information about local disasters, severe weather and emergency events. This is an opt-in service so you will need to register to receive Cairns Alerts.

The alerts are official communication from the Local Disaster Management Group which manages the community response to disasters.

How do I register?

You can register for Cairns Alert by completing the online registration on the Cairns Alert Portal.

You will receive log-in details so you can update your preferred form of communication or unsubscribe to alerts if you wish to.

What is the alert system used for?

Cairns Alert is official information from the Cairns Disaster Management Group.

The alerts provide real-time information about disasters, severe weather warnings and emergency events across Cairns.

This is one of many ways you can stay informed before, during and after a natural hazard:

  • The Cairns Disaster Dashboard brings together disaster information from the Bureau of Meteorology, police and emergency service, service providers such as Ergon and Telstra, road conditions and evacuation centres if they are opened, and traffic and river height cams.
  • Radio stations ABC far north - 801 AM, 106.7 FM and 95.5 FM; Cairns Community Radio, including multi-lingual information – 89.1 FM; and Indigenous radio station Bumma Bippera Media – 98.7 FM
  • Council’s website, www.cairns.qld.gov.au/disaster
  • Council’s social media pages:
    Facebook - CairnsRegionalCouncil  (https://www.facebook.com/CairnsRegionalCouncil) and Twitter @CouncilCairns (https://twitter.com/councilcairns)

What if I don’t have a mobile phone or email, can I still receive alerts?

No. Alerts are only provided via text message or email.

How much will it cost to receive alerts?

There is no cost; this is a free service for the Cairns community.

How do I know I have registered?

You will receive an email containing the details of your registration. You can log on any time at the Cairns Alert Portal and check what details you have registered

When registering, I get an error message saying my email address is already being used. What do I do?

You or a member of your family may already be registered with that email address. An email address can only be registered once. Check with others who use that email address.

Email your details (name, address and contact numbers) to Council council@cairns.qld.gov.au and we will investigate the matter for you.

When registering my phone number, I get an error messaging saying ‘Enter numeric characters’, what do I do?

When entering a phone numbers don’t use state brackets ‘(0x)’, the international ‘+’ code or spaces.

Enter an interstate number like this: 0395801234

Enter your mobile like this: 61401111222    OR 0401111222

I have forgotten my password to the Cairns Alert Portal

Use the forgotten password link on the Cairns Alert Portal page to reset your password. Your new password will be sent to your registered email address.

How do I update my contact details?

It is important to keep your contact details up to date. Simply log in to your account and update your details, through the Cairns Alert Portal.

I can’t update my Email address

If your email address changes you will need to register a new account.

Do I need to register everyone in my household?

You can register everyone in your home if you like. However, each person will need a unique email address.

Can I opt out or unsubscribe?

You can unsubscribe at any stage by logging onto the Cairns Alert Portal. Go to the Subscriptions Page and untick the Cairns Alert subscription.

When registering my name, I get an error message saying ‘Please enter letters only’, what do I do?

There are two common reasons for this error message

  • For hyphenated names – leave out the hyphen
  • For names containing an apostrophe – leave out the apostrophe

How can I be prepared for a cyclone or other emergency event?

Residents are encouraged to Plan, Pack and Listen.

  • Create a household emergency plan
  • Pack a household emergency kit
  • Listen to the official emergency radio stations (make sure you have spare batteries)

There is a lot of information on Council’s website that will help you be prepared www.cairns.qld.gov.au/disaster

Last updated: 10 November 2017