Contacts

For general inquiries about emergency preparations or to arrange for a member of the Disaster Management Unit to work with  your school, organisation or business, ring Council on 4044 3044.

The Natural Disasters section of this website has a lot of information and tools to help you prepare for emergencies as well as what to do during and after an incident.

The Tools page includes handy reference material, checklists and maps.

For emergency help 

Police/fire/ambulance 000 or
112 from mobiles
SES 132 500
Ergon 131 670
Main Roads 131 940
Disaster Coordination Centre
(only during an emergency)
4044 3377

Emergency alert information

Alerts are provided in the lead-up, during and after an emergency via:

Radio

A battery operated radio is an essential part of your emergency kit.

ABC Far North 801 AM
106.7 FM
95.5 FM
Cairns Community Radio (multicultural broadcasts) 89.1 FM
Bumma Bippera Media (Indigenous radio 98.7 FM

TV

All local TV stations carry emergency updates in their regular bulletins.

If a life-threatening emergency develops the Standard Emergency Warning Signal (SEWS) is activated and bulletins will replace or interrupt regular programming.

This website

During an emergency the Cairns Regional Council homepage is replaced with emergency information including the Cairns Disaster Coordination feed to provide up-to-the-minute information.

Social media

Cairns Disaster Coordination centre Facebook www.facebook/CairnsDCC or Twitter @CairnsDCC

Cairns Regional Council Facebook www.facebook/CairnsRegionalCouncil or  Twitter @CouncilCairns

Emergency alert message warnings

Australia's national telephone based warning system - Emergency Alert - sends messages to mobile phones and landlines within an affected geographical area - to let people know about a disaster or local emergency.

You do not need to be on a mobile phone use plan to receive the messages, nor do you have to register to receive the messages. The mobile warning message will come from a number which is a series of the digit 4. The word "emergency" will be obvious and information and/or instructions will be provided.

For more information about Emergency Alert telephone based emergency warnings, visit the national Emergency Alert website.

Airport

For information about operations at Cairns airport before, during and after cyclones check www.cairnsairport.com.au or www.facebook.com/cairnsairport. Contact the relevant airline for information on specific flights.

Ergon

For life threatening emergencies ring 000 or 13 16 70.

To report a fault ring 13 22 96.

You can check for power outages on Ergon Energy's website. 

Port

Information on the status of the port and local waterways is available at Maritime Safety Queensland. 

Road conditions

Where possible Council will update local road conditions via social media:

Cairns Disaster Coordination centre, Facebook www.facebook/CairnsDCC or Twitter @CairnsDCC

Cairns Regional Council Facebook www.facebook/CairnsRegionalCouncil or Twitter @CouncilCairns

For main roads, see the Queensland Government's 13 19 40 website, http://131940.qld.gov.au/

State Emergency Service

For life threatening incidents ring 000.

For flood or storm emergency ring 132 500.

More information is available on the SES website and local contact details are provided in Related Documents.

Last updated: 13 November 2015